Returns & Shipping
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DI Technology Group Inc. offers FREE UPS Ground Shipping for all orders over $100.00, within the continental U.S. For orders less than this amount, the shipping charges will depend on the weight of the item(s), the delivery method selected and the shipping destination of your order.
All products are shipped by UPS or FedEx or ground freight.
Most credit card orders placed online are shipped within 24 hours, provided the items are in stock. Orders placed on the weekends or federal holidays are processed on the next business day. As soon as your order has been shipped, we send you an e-mail with the shipping details and tracking information for your package.
For expedited shipping service such as overnight or second day shipping, the customer will be responsible for all shipping charges arising from such a request.
Shipping charges are non-refundable. Undeliverable or refused orders, due to incorrect address and/or absence etc., will be refunded in the original form of payment, less the applicable shipping charges.
We ship to all locations in the U.S. and internationally. Please be advised that shipping charges paid by the customer for all international (including Canada) shipments are exclusive of customs duties, brokerages and taxes. The customer will be solely responsible for such customs duties, brokerages and taxes in the event that such obligations take place.
Occasionally, there can be an instance when a product is back-ordered and not available for immediate shipment. In such a situation, we will immediately inform you of the nature of delay and the estimated date of availability of the item(s). The communication with you will be done either by phone or by e-mail. We will send you the available items and keep the remaining order on a “back-order” status and ship them as soon as they become available. As a result, occasionally, you will receive multiple shipments for one order.
Your satisfaction is important to us. If you have any question regarding our shipping policy, please feel free to call us at 1-800-777-6488 or e-mail us at firstname.lastname@example.org. We will be glad to help.