The Key to a successful client relationship is sound planning and follow through. It is a logistics process that is structured well enough to fulfill current needs, but flexible enough to allow for ongoing refinements and/or advancements in the technology. Here are some of the steps that we typically follow and services that we provide:
Needs Analysis – We work with the technology coordinators, purchasing, or the individuals responsible for technology integration to assist in defining objectives. We then review the available options for hardware and software and assist in designing and implementing the optimum network infrastructure. We will provide consultation on configurations. We provide network schematics, and project management.
Purchase Order Review – We review the purchase order with the originator to ensure its accuracy and completeness.
Installation Services – When requested, we will perform the set up and provide orientation on the system’s basic operation.
Training Services – If Application and/or network administration training is required, arrangements can be made for training on-site or at our dedicated training facility.
Networks and Connectivity – If a local or wide area network is involved, one of our Certified Network Engineers is assigned to assist in the initial planning and design. Once approved, we supervise the installation, test connectivity, and provide training to the network administrator as needed. If requested, we will allow your technology personnel to work alongside our engineers in order to develop a better understanding of the network issues.
Support Services – Our clients have access to our in-house support group who are qualified to consult on a variety of hardware, software and connectivity issues. We have a variety of support contracts designed to meet your specific needs. A more detailed list of services is available upon request.
PC, Laser Printer Repair – Whether it’s a PC, notebook or laser printer. DI will endeavor to get in running again quickly and inexpensively.
Web Services – Your website is your online business card. If your website is unprofessional and nonfunctional, unfortunately, that’s how the user will view your company. Take advantage of our full-service design team specializing in web design, graphic design, branding and multimedia.